Troubleshoot a failed payout
Steps to take when funds do not arrive.
Last reviewed 25 August 2026Check the status
A payout marked initiated may still be processing. Review any provider notice and confirm the destination account can receive the currency.
Contact support
If the status remains unchanged beyond the stated processing window, send the payout reference without sharing a password.
Remember
Never share a password, full payment-card number, or unrelated personal document through a task or support request.